Frequently Asked Questions & Concerns
Whether or not you know what support you need, just get in touch here. Tell us as much as you can and we will get back to you to figure out the best way to move forward.
We totally respect your privacy and all our work is confidential. The only time we share any information is with permission from our clients, and that would only be things like testimonials or photos.
We cover anywhere! Some things we can do for you ‘virtually’ so there is no need for our physical presence. We are based in Southam, Warwickshire (CV47) and cover all surrounding areas. If you live further afield, we can still help you, but we may charge for travel.
Areas we have worked in include: Stockton, Napton, Long Itchington, Deppers Bridge, Bascote, Ufton, Radford Semele, Bishops Itchington, Harbury, Leamington Spa, Warwick, Daventry, Rugby, Boddington, Priors Marston, Dunchurch, Ryton, Marton, Helidon, Flecknoe, and more!
Yes, of course! We are happy to meet up with you to discuss your individual requirements, and so that we can get to know each other a bit better. Use the contact page to set something up.
There is no need for embarrassment. We will not judge you – we understand that everyone has difficulties and challenges and we are here to help you sort out the things that you’re embarrassed about. So please don’t tidy up before we come!
We understand that with de-cluttering everyone has different goals. Some people want to get rid of a lot of things and be pushed really hard. Others just want to get rid of a tiny amount and simply re-organise what they have. We will work with you to achieve your goals without pushing you too much. We can go as fast or slow as you like, and if you ever feel it’s too much, just tell us and we will ease up.
No! The great thing about the service is that you can use it as often as you need it. Some people prefer a weekly time slot because they always have things that need doing. Others only want assistance as a one off, or for a short period.
That depends on what you want done. For most things, we can be in your home without you being there. Some things, like de-cluttering, are best done alongside you as you’ll need to make a lot of decisions. However there are ways of de-cluttering on your behalf and we can discuss this if that’s what you would prefer.
Yes, Ruth and Jackie have a current DBS (formerly called a CRB) and we can provide references for all of us too.
Prices range from £16 to £25 per hour and depend on different circumstances, such as how many hours you require and the travel distance. For example, if you live close and want a weekly time slot, it would cost less than if you live an hour away and only want a short amount of time as a one off.
We are not carers as such, but we do provide a similar service. We don’t provide personal care, heavy lifting, or any medical treatments. What we do provide is a kind and caring person to help and support people in any situation with whatever they need.
Although cleaning can be part of the tasks you want help with, Time Fairies can do multiple different jobs for you in one day. If you have a cleaner that’s great! But there may be things they won’t do for you, such as windows, making beds and ironing. If you hire a Time Fairy, we can also do all sorts of errands such as taking packages to the post office, collecting your dry cleaning, walking the dogs, etc. There are so many different things that we can help you with – you just need to ask.
A personal concierge is very similar to a personal assistant. A personal assistant is often associated with a business, and a concierge is often associated with a hotel, but today they are more widely understood as the same job. Both essentially work for everyday people, namely assisting busy people who find that they don’t have enough hours in the day.