Privacy

Introduction

The Time Fairy understands that your privacy is important and that you care about how your personal data is being used and shared. We respect the privacy of everyone who visits our website and uses our online services.

We are committed to respecting, securing and protecting your privacy and private data. And we are committed to being transparent about what we collect from you and how we use it.

This policy covers your use of our website and online services and provides you with information about what personal data we collect, how we use your data, how we ensure your privacy is maintained, and your legal rights relating to your personal data. Please read this policy and get in touch if you have any questions or concerns about our privacy practices.

Who We Are

We are The Time Fairy, a sole trader in the UK. Our data protection officer is Ruth Lowe.

You can contact us by:

1. Telephone – (+44) 07928553658
2. Email – ruthlowe@thetimefairy.co.uk

Your Rights

Under the General Data Protection Regulation (GDPR) and you have a number of rights with regard to your personal data, which this policy and our use of your data has been designed to uphold:

• Your right of access- you have the right to ask us for copies of your personal information.
• Your right to rectification – you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – you have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing – you have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.
• Your right to data portability – this only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

If we are processing your information for criminal law enforcement purposes, your rights are slightly different.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

If you have cause for complaint about our use of your data, or you would like to exercise any of your rights, then please contact us using the details provided above and we will do our best to solve the problem for you.

If we are unable to help, or you aren’t satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority: the Information Commissioner’s Office (ICO). The ICO can be contacted by post at The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, by telephone on 03031231113 or via the website www.ico.org.uk

What Data We Collect From You

Depending on how you use our site, we may collect some or all of the following personal data from you. We do not collect any sensitive personal data. Data is collected via contact forms, newsletter sign ups and when posting comments in the blog (please also see section on our use of cookies below).

• Contact information such as email address, postcode and telephone number.
• System information, such as IP Address, browser type and version, and operating system.
• Information about your activity on our site.
• Other publicly available information, including any data that you have shared via a public platform such as Facebook or Twitter.

Cookies

Our website uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns but should not contain personal data (other than the cookie itself, which is defined as personal data under GDPR).

All cookies used by and on our website are used in accordance with the current cookie law.

By giving us your consent, you are allowing us to provide the best possible experience of our website. You may refuse consent to cookies; however this may cause certain parts of our website to not function correctly. You can alter your browser settings to refuse all cookies.

Links To Other Websites

Our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What Legal Basis We Have For Processing Your Personal Data

We will only process your data where we have a legal basis under the GDPR to do so. Our use of your data will always have a legal basis from one of the following reasons:

• You have given consent for us to use your personal data
• It is necessary for our performance of a contract with you
• We are complying with a legal obligation
• It is necessary in pursuit of our legitimate interests.

Where our processing of your data is based on our legitimate interests, we will have ensured that such processing is necessary and we will not do so where our interests are over-ridden by yours. Our legitimate interests include:

• Handling customer and potential customer contacts, queries, complaints or disputes
• Understanding our customers’ and potential customers’ behaviour, activities, and preferences
• Improving our existing services and developing new services
• Promoting, marketing, and advertising our services

How We Use Your Data

We may use your data for the following purposes:

• Providing and managing your access to our website and services
• Communicating with you (replying to your emails and enquiries)
• To provide you with services as requested
• Delivering marketing and events communication
• Market research
• Analysing your use of our website and services, gathering feedback, to improve our website and your experience

You are able to unsubscribe or opt-out from this use at any time.

Storing And Sharing Your Data

Data security is very important to us and we take appropriate security measures to safeguard and secure your data.

We will never sell, transfer or disclose your personal data to any third party except in certain circumstances where we may be legally required to share your personal data – for example where we are involved in legal proceedings, where we complying with a court order, regulatory requirement or government department with appropriate legal authority to compel us to do so.

All personal data is processed and stored in a secure manner. We do not keep your personal data for any longer than is necessary in view of the reason(s) for which it was first collected.

Your personal data will be reviewed every 24 months and deleted if deemed unnecessary.

Where we have a legal obligation to keep it longer than that we will delete it as soon as our legal obligation is discharged.

We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case we will delete it as soon as such claim or dispute is resolved.

We endeavour to keep all of your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland, and Liechtenstein.

How We Secure Personal Data

Data security is very important to us. We endeavour to:

• protect your data against accidental loss
• prevent unauthorised access, use, destruction or disclosure
• ensure business continuity and disaster recovery
• restrict access to personal information
• manage third party risks, through use of contracts

 We use the following procedures and measures to keep your data secure:

• password protected access to all technological equipment and programmes used for the business
• use of virus and malware protection
• regular back-ups to cloud storage
• secure storage of all technological equipment used for the business

Changes To Our Privacy Notice

We may update and change this privacy notice. If we do, the new privacy notice will be posted on our website. We recommend you check the privacy notice from time to time to remain up to date.

This privacy notice was last updated on 10/1/2020.